Enhance Patient Care Through Diploma in Nursing Communication Excellence
OSHAA 30-Hours Diploma in Nursing Practice Communication Skills
Effective communication is at the heart of nursing practice, enabling healthcare professionals to build trust, provide compassionate care, and improve patient outcomes. This course introduces learners to essential principles of communication in clinical settings, including verbal, non-verbal, and written skills. Participants will explore how active listening, empathy, and clear dialogue enhance nurse-patient relationships. The curriculum also emphasises understanding patient needs, cultural sensitivity, and professional etiquette. By applying practical communication strategies, nurses can foster a positive care environment, improve collaboration with colleagues, and ensure patient concerns are addressed safely and efficiently.
Nurses often face complex situations where conveying information clearly can impact treatment and recovery. This course highlights techniques to manage sensitive conversations, handle conflicts, and provide emotional support to patients and their families. Learners will examine real-world case studies and role-play scenarios to develop confidence in addressing difficult topics such as diagnosis disclosure, end-of-life discussions, and behavioural challenges. Additionally, the course teaches the use of digital communication tools, documentation protocols, and team handovers to maintain continuity of care. Emphasis is placed on integrating communication into everyday clinical practice while upholding professional standards.
OSHAA 30-Hours Diploma in Nursing Practice Communication Skills equips healthcare professionals with advanced communication competencies needed in modern nursing environments. Participants will gain the ability to adapt communication styles to diverse patients, collaborate effectively with multidisciplinary teams, and promote patient-centred care. The course covers patient assessment reporting, clinical documentation, and conflict resolution strategies, ensuring learners can navigate challenging interactions with confidence. By completing this diploma, nurses and healthcare staff enhance their practical communication skills, improve patient satisfaction, and contribute to safer, more efficient healthcare delivery, making them highly competent in delivering professional nursing care.
Program Highlights
Study Units
- Foundations of Communication in Nursing Practice (3 hours)
- Verbal and Non-Verbal Communication Techniques (3 hours)
- Active Listening and Empathetic Responses (5 hours)
- Communicating with Patients from Diverse Backgrounds (3 hours)
- Handling Difficult Conversations and Emotional Situations (4 hours)
- Interprofessional Communication and Team Collaboration (6 hours)
- Patient Education and Health Literacy (4 hours)
- Legal, Ethical, and Confidential Aspects of Communication (2 hours)
Entry Requirement
To enrol in the OSHAA 30-Hours Diploma in Nursing Practice Communication Skills, candidates are expected to meet certain foundational requirements to ensure they can fully benefit from the course content and practical applications.
- Age Requirements: Participants should be at least 18 years old to ensure maturity and readiness for professional nursing environments.
- Educational Requirements: Learners should possess a minimum of a high school diploma or equivalent. Individuals with prior certifications in healthcare, nursing assistant programs, or allied health diplomas will find the course highly compatible with their background.
- Language Proficiency: Proficiency in English is required to engage effectively with course materials, participate in role-play exercises, and complete assessments.
- work experience: in healthcare is not mandatory, individuals currently working in hospitals, clinics, care homes, or community healthcare settings will gain added practical insights. Completion of related certificates or diplomas in healthcare, nursing fundamentals, patient care, or medical administration will be advantageous.
This combination of educational background, language proficiency, and practical experience ensures participants are well-prepared to successfully apply the communication strategies and techniques taught throughout the course, enhancing both patient care and professional effectiveness.
Learning Outcomes
Foundations of Communication in Nursing Practice (3 hours)
- Understand the role of communication in patient-centred care
- Identify key components of effective communication in clinical settings
- Recognise barriers to communication and strategies to overcome them
Verbal and Non-Verbal Communication Techniques (3 hours)
- Demonstrate the use of clear and appropriate verbal communication
- Interpret and apply non-verbal cues in patient interactions
- Adapt communication style to different clinical situations
Active Listening and Empathetic Responses (5 hours)
- Apply active listening techniques to improve patient engagement
- Respond empathetically to emotional cues and concerns
- Foster trust and rapport through compassionate communication
Communicating with Patients from Diverse Backgrounds (3 hours)
- Recognise the influence of culture, language, and beliefs on communication
- Adapt communication to meet the needs of diverse patient populations
- Demonstrate cultural sensitivity and inclusivity in nursing practice
Handling Difficult Conversations and Emotional Situations (4 hours)
- Communicate effectively during end-of-life discussions, complaints, or crises
- Manage emotional reactions with professionalism and empathy
- Apply de-escalation techniques in high-stress scenarios
Interprofessional Communication and Team Collaboration (6 hours)
- Communicate clearly and respectfully within multidisciplinary teams
- Understand roles and responsibilities in collaborative care
- Use structured tools such as SBAR to support safe information exchange
Patient Education and Health Literacy (4 hours)
- Assess patient understanding and tailor information appropriately
- Communicate complex medical information in accessible language
- Support patient decision-making through clear education strategies
Legal, Ethical, and Confidential Aspects of Communication (2 hours)
- Recognise the legal implications of poor communication in healthcare
- Understand confidentiality and data protection in communication
- Apply ethical principles in all professional interactions
Target Audience
The OSHAA 30-Hours Diploma in Nursing Practice Communication Skills is designed for individuals who want to enhance their communication abilities within healthcare settings, improve patient interactions, and develop professional confidence. It is suitable for both newcomers to nursing and experienced healthcare professionals seeking to refine their interpersonal skills.
Nurses and Nursing Students
- Newly qualified nurses aiming to strengthen patient communication.
- Nursing students preparing for clinical placements and patient interactions.
- Professionals seeking practical strategies for effective bedside communication.
- Those wanting to build confidence in patient engagement and reporting.
- Nurses looking to improve teamwork and collaboration skills.
Healthcare Support Workers
- Care assistants and nursing aides who regularly interact with patients.
- Staff in hospitals, clinics, or care homes seeking communication skills.
- Individuals supporting patient care and administrative tasks.
- Healthcare assistants aiming to enhance patient satisfaction.
- Workers interested in promoting empathy and understanding in care delivery.
Medical Administrators and Receptionists
- Frontline staff handling patient enquiries, appointments, and complaints.
- Individuals responsible for communicating medical information professionally.
- Administrative personnel seeking to improve telephone and in-person communication.
- Staff aiming to bridge the gap between patients and healthcare teams.
- Professionals wanting to reduce miscommunication in medical environments.
Allied Health Professionals
- Physiotherapists, occupational therapists, and pharmacists working with patients.
- Staff in rehabilitation or community health settings seeking better engagement.
- Professionals needing clear communication for multidisciplinary collaboration.
- Practitioners aiming to provide supportive and empathetic care.
- Those interested in enhancing patient compliance and treatment understanding.
Aspiring Healthcare Leaders
- Individuals preparing for supervisory roles in nursing or healthcare.
- Professionals aiming to train and mentor junior staff in communication practices.
- Those responsible for team coordination and patient experience improvement.
- Staff seeking to implement communication protocols and guidelines.
- Leaders wanting to foster a culture of effective dialogue and professionalism.
This course is ideal for anyone committed to improving healthcare interactions, ensuring patients feel understood, and strengthening communication skills across diverse medical and care environments.
