Professional OSHAA 30-Hours National Pool Management Qualification (NPMQ) – Master Compliance, Safety & Performance
The OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ) is designed to develop essential management, safety, and operational knowledge for individuals responsible for overseeing swimming pool facilities. This programme focuses on effective pool management practices, including safety leadership, operational control, staff coordination, and risk awareness. Learners gain a clear understanding of how to maintain safe, well-organised, and efficiently managed pool environments while meeting operational expectations. The course emphasises professional accountability, proactive management approaches, and the importance of consistent standards in aquatic facility operations.
This professional diploma provides comprehensive insight into managing daily pool operations, ensuring water quality oversight, implementing safety procedures, and coordinating teams effectively. Participants explore practical management strategies that support smooth facility operations, reduce risks, and enhance user confidence. The programme also strengthens decision-making, communication, and compliance awareness, helping managers respond effectively to operational challenges. Completion of this course can complement existing certifications and professional diplomas related to pool supervision, aquatic safety management, and leisure facility operations, supporting credibility and confidence in pool management roles.
OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ) equips learners with the practical knowledge required to lead and manage pool facilities responsibly. The course highlights best practices in safety management, operational planning, incident control, and quality assurance. Learners develop a strong understanding of their managerial responsibilities while promoting a positive safety culture within aquatic environments. This diploma also aligns well with other recognised certifications and diplomas in aquatic operations, pool plant oversight, and leisure management, reinforcing professional standards and effective leadership within pool management settings.
Program Highlights
- Introduction to Pool Management Roles and Responsibilities (3 Hours)
- Legal and Regulatory Requirements for Aquatic Facility Operations (3 Hours)
- Water Quality Management and Testing Procedures (3 Hours)
- Risk Assessment and Hazard Prevention in Pool Environments (3 Hours)
- Emergency Action Planning and Incident Response (4 Hours)
- Supervision, Staffing, and Team Leadership (3 Hours)
- Financial Management and Resource Allocation in Pool Operations (3 Hours)
- Customer Service and Conflict Resolution in Aquatic Facilities (3 Hours)
- Maintenance Planning and Equipment Management (2 Hours)
- Quality Assurance and Continuous Operational Improvement (3 Hours)
This course is designed for individuals seeking to develop professional competence in swimming pool management while ensuring safe and effective facility operations. Applicants should meet the following general entry requirements to support successful participation.
- Age Requirement: Learners should be at least 18 years of age at the time of enrolment to ensure maturity and readiness for managerial responsibilities within aquatic environments.
- Educational Background: A basic secondary education is recommended. Learners holding related diplomas or certificates such as pool supervision certificates, aquatic safety diplomas, leisure management certificates, health and safety awards, or pool plant operation certifications may find the course particularly beneficial.
- Language Proficiency: Participants should have a suitable level of English language proficiency to understand management concepts, interpret operational guidance, and complete assessments effectively.
Learning Outcomes
Introduction to Pool Management Roles and Responsibilities (3 Hours)
- Understand the core duties and responsibilities of a pool manager
- Recognise the importance of leadership in aquatic facility operations
- Identify essential skills for safe and efficient pool management
- Develop awareness of managerial accountability and oversight
Legal and Regulatory Requirements for Aquatic Facility Operations (3 Hours)
- Interpret health, safety, and operational regulations for pool facilities
- Apply legal requirements to daily management practices
- Ensure compliance with recognised aquatic safety standards
- Understand the implications of non-compliance
Water Quality Management and Testing Procedures (3 Hours)
- Perform accurate water testing using standard techniques
- Understand the role of chemical balance in hygiene and safety
- Apply corrective actions to maintain optimal water quality
- Monitor water conditions consistently
Risk Assessment and Hazard Prevention in Pool Environments (3 Hours)
- Conduct structured risk assessments within pool facilities
- Identify common hazards in aquatic settings
- Apply preventive strategies to reduce incidents
- Promote proactive risk management practices
Emergency Action Planning and Incident Response (4 Hours)
- Develop effective emergency action plans for various situations
- Lead coordinated responses to aquatic emergencies
- Communicate clearly during incident management
- Coordinate actions with staff and emergency services
Supervision, Staffing, and Team Leadership (3 Hours)
- Apply best practices in supervising pool staff
- Develop leadership and team coordination skills
- Manage staffing schedules and responsibilities
- Support staff performance and accountability
Financial Management and Resource Allocation in Pool Operations (3 Hours)
- Understand budgeting principles for pool facilities
- Allocate resources to support efficient operations
- Monitor expenditure and financial performance
- Identify opportunities for cost-effective management
Customer Service and Conflict Resolution in Aquatic Facilities (3 Hours)
- Deliver high standards of customer service
- Manage complaints and resolve conflicts professionally
- Communicate effectively with facility users
- Build positive and respectful relationships
Maintenance Planning and Equipment Management (2 Hours)
- Plan routine and preventive maintenance schedules
- Manage equipment to ensure safety and reliability
- Address maintenance issues efficiently
- Support continuous operational readiness
Quality Assurance and Continuous Operational Improvement (3 Hours)
- Implement quality assurance measures in pool management
- Evaluate operational performance effectively
- Identify opportunities for improvement
- Foster a culture of continuous development
The OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ) is designed for individuals who are responsible for managing, supervising, or supporting the effective operation of swimming pool and aquatic facilities.
Pool Managers and Facility Supervisors
- Individuals overseeing daily pool operations
- Supervisors responsible for safety, staffing, and compliance
- Managers coordinating aquatic programmes and schedules
- Leaders ensuring consistent operational standards
- Personnel accountable for overall facility performance
Leisure Centre and Aquatic Facility Staff
- Employees working within public or private pool facilities
- Staff supporting operational and safety procedures
- Team members involved in customer service and supervision
- Personnel assisting with water quality monitoring
- Workers contributing to smooth day-to-day operations
Team Leaders and Duty Managers
- Duty managers responsible for shift supervision
- Team leaders coordinating poolside and operational staff
- Supervisors managing incident response and reporting
- Individuals overseeing staff performance and conduct
- Personnel supporting leadership functions within facilities
Health, Safety, and Compliance Coordinators
- Staff involved in risk assessment and hazard prevention
- Individuals supporting safety management systems
- Personnel assisting with compliance monitoring and audits
- Team members promoting safe working practices
- Staff contributing to incident investigation processes
Aspiring Pool Management Professionals
- Individuals preparing for pool management responsibilities
- Staff seeking to progress into supervisory roles
- Learners aiming to build management confidence
- Professionals transitioning into aquatic leadership roles
- Individuals developing operational management skills
Operations and Customer Service Managers
- Managers overseeing customer experience in aquatic settings
- Staff handling complaints and service improvement initiatives
- Personnel coordinating operational resources
- Leaders focused on user satisfaction and service quality
- Managers balancing safety, service, and operational efficiency
