The ProQual Level 3 Diploma in Management is a professionally recognised qualification that supports individuals aspiring to take on supervisory or first-line management roles. Designed to reflect real workplace practices, this diploma offers a structured learning experience that equips learners with the practical skills and knowledge needed to manage teams, handle resources, and contribute to business performance. As a vocational qualification regulated by Ofqual, the ProQual Level 3 Diploma is suitable for those currently in or aiming for team leader or junior managerial positions. The qualification is competency-based and assessed in the workplace, ensuring that the learning is immediately applicable to a real-world environment. It allows professionals to gain a formal qualification without interrupting their current employment.
The ProQual Level 3 Diploma in Management focuses on building core management skills across a range of business contexts. Learners are introduced to key topics such as leadership, communication, team development, operational planning, and performance monitoring. The structure of the diploma supports flexible learning, enabling candidates to select optional units that align with their job role and future career aspirations. The ProQual Level 3 Diploma in Management is ideal for developing a solid foundation in managerial responsibilities, preparing individuals to handle day-to-day challenges and contribute to strategic goals within their organisations. This qualification is assessed through a portfolio of evidence gathered from the learner’s workplace. Assessment methods include direct observation, written reports, professional discussions, witness testimony, and product evidence.
The ProQual Level 3 Diploma in Management offers a career-focused route into management, with a strong emphasis on practical skills and real-world application. It is an ideal qualification for those looking to establish themselves in leadership roles while continuing to work and gain experience. With its flexible assessment structure and recognised status, it serves as a valuable stepping stone in any professional’s career development journey. Upon successful completion, learners can progress to higher-level qualifications such as the ProQual Level 4 NVQ Diploma in Management or Level 5 Diplomas in Leadership and Management. The ProQual Level 3 Diploma in Management also enhances career prospects, enabling progression into roles such as department supervisor, operations manager, or project coordinator.
Program Highlights
To achieve the qualification, learners must complete a total of 55 credits by selecting a combination of mandatory and optional units.
- 31 credits from the Mandatory units in Group A, plus
- a minimum of 17 credits from Optional Group B
- a maximum of 7 credits may be from Optional Group C
Mandatory Units
Group A:
- Manage team performance (Credit Value: 4)
- Principles of People Management (Credit Value:6)
- Principles of Business (Credit Value:10)
- Principles of leadership and management (Credit Value:8)
- Manage personal and professional development (Credit Value: 3)
Group B:
- Promote equality, diversity, and inclusion in the workplace (Credit Value: 3)
- Manage individuals’ performance (Credit Value: 4)
- Manage individuals’ development in the workplace (Credit Value: 3)
- Chair and lead meetings (Credit Value: 3)
- Manage conflict within a team (Credit Value: 5)
- Procure products and/or services (Credit Value: 5)
- Implement change (Credit Value: 5)
- Implement and maintain business continuity plans and processes (Credit Value: 4)
- Collaborate with other departments (Credit Value: 3)
- Support remote or virtual teams (Credit Value: 4)
- Participate in a project (Credit Value: 3)
- Develop and maintain professional networks (Credit Value: 3)
- Develop and implement an operational plan (Credit Value: 5)
- Encourage learning and development (Credit Value: 3)
- Discipline and Grievance Management (Credit Value: 3)
- Develop working relationships with stakeholders (Credit Value: 4)
- Manage physical resources (Credit Value: 4)
- Prepare for and support quality audits (Credit Value: 3)
- Conduct quality audits (Credit Value: 3)
- Manage a budget (Credit Value: 4)
- Manage a project (Credit Value: 7)
- Manage business risk (Credit Value: 6)
- Manage knowledge in an organisation (Credit Value: 5)
- Manage redundancy and redeployment (Credit Value: 6)
- Encourage innovation (Credit Value: 4)
- Manage the impact of work activities on the environment (Credit Value: 4)
- Recruitment, selection, and induction practice (Credit Value: 6)
Group C:
- Buddy a colleague to develop their skills (Credit Value: 3)
- Contribute to the improvement of business performance (Credit Value: 6)
- Negotiate in a business environment (Credit Value: 4)
- Develop a presentation (Credit Value: 3)
- Deliver a presentation (Credit Value: 3)
- Contribute to the development and implementation of an information system (Credit Value: 6)
- Resolve customers’ problems (Credit Value: 4)
- Resolve customers’ complaints (Credit Value: 4)
- Gather, analyze, and interpret customer feedback (Credit Value: 5)
- Employee rights and responsibilities (Credit Value: 2)
- Health and Safety Procedures in the Workplace (Credit Value: 2)
- Manage events (Credit Value: 6)
- Review the quality of customer service (Credit Value: 4)
The ProQual Level 3 Diploma in Management is designed to be accessible to a wide range of learners who are either currently in or aspiring to enter supervisory and first-line management roles. While the qualification has no strict academic prerequisites, certain criteria help ensure candidates are well-prepared for successful completion.
Minimum Age Requirement:
- Learners must be 18 years of age or older at the time of enrolment.
Educational Background:
- There are no formal academic qualifications required.
- However, it is recommended that learners have a good standard of literacy and numeracy, ideally equivalent to GCSE level or Level 2.
Work Experience:
- Learners should be employed in a relevant job role that involves some level of management responsibility, such as supervising staff, managing resources, or contributing to team performance.
- Previous experience in an administrative, team leader, or assistant managerial role is beneficial.
Language Proficiency:
- Learners must have a sufficient command of the English language to complete written assignments and participate in workplace assessments.
- For non-native English speakers, a level equivalent to CEFR B1 or higher is recommended.
The ProQual Level 3 Diploma in Management is designed to equip learners with a solid foundation in leadership and managerial skills. By the end of the qualification, learners will be able to demonstrate the following key learning outcomes:
- Effectively Manage Personal and Professional Development
- Set personal goals aligned with organisational objectives
- Reflect on performance and identify areas for growth
- Develop and follow an individual development plan
- Lead and Manage Team Performance
- Monitor and evaluate team outputs against performance targets
- Provide feedback and support to team members
- Promote accountability and productivity within the team
- Apply Principles of Leadership and Management
- Understand different leadership styles and their impact
- Apply motivational techniques to improve team engagement
- Demonstrate ethical and effective decision-making
- Understand and Implement People Management Practices
- Manage workplace relationships and team dynamics
- Support staff development and wellbeing
- Handle conflict and performance issues professionally
- Contribute to Business Objectives
- Align team activities with organisational strategy
- Support planning and delivery of operational targets
- Evaluate business information to support decision-making
- Support Operational Functions
- Participate in resource planning and management
- Ensure effective use of budgets and equipment
- Oversee procurement and supplier communication (optional)
- Foster a Positive Work Environment
- Promote equality, diversity, and inclusion
- Encourage a culture of continuous improvement
- Uphold health and safety standards and company policies
- Communicate Effectively in the Workplace
- Use written and verbal communication appropriately across various platforms
- Lead meetings and present information clearly
- Adapt communication styles to suit different audiences
These outcomes of this ProQual Level 3 Diploma in Management ensure that learners gain both the knowledge and practical competence required for supervisory and first-line management roles across various industries.
The ProQual Level 3 Diploma in Management is designed for individuals who are either already in a supervisory role or preparing to take on first-line management responsibilities within their organisation. It is ideal for those looking to gain a formal qualification that reflects and enhances their practical skills in managing teams, resources, and day-to-day operations.
This ProQual Level 3 Diploma in Management is suitable for:
- Team Leaders and Supervisors who want to formalise their leadership skills
- Junior Managers looking to strengthen their managerial foundation and advance their careers
- Aspiring Managers preparing to move into their first formal leadership role
- Project Coordinators or Departmental Assistants with growing responsibilities
- Professionals in operational roles across sectors such as retail, logistics, construction, hospitality, customer service, or health and social care
- Individuals aiming to progress to middle management or further study, such as a Level 4 or Level 5 management qualification
Whether you’re leading a team for the first time or looking to enhance your current managerial capabilities, this diploma provides the knowledge and tools needed to succeed in a wide range of leadership positions.
