The ProQual Level 3 Diploma in Management is a practical and professional qualification designed to equip learners with the essential skills and knowledge to lead and manage teams effectively. This course is ideal for individuals working in supervisory or junior management roles who want to develop their leadership, organisational, and operational skills. Participants gain a clear understanding of management principles, team dynamics, decision-making processes, and effective communication strategies. The course focuses on practical application, ensuring learners can implement techniques immediately in their workplace to improve team performance and operational efficiency.
This diploma provides a comprehensive exploration of management functions and responsibilities. Learners will engage with topics such as planning and organising work, setting objectives, monitoring performance, and supporting team development. The programme also covers problem-solving, conflict resolution, and strategies for motivating employees. By combining theoretical concepts with practical tasks, the course ensures that learners build confidence and competence in managing teams, making decisions, and contributing positively to organisational success. The content is relevant across multiple sectors and adaptable to different business environments.
The ProQual Level 3 Diploma in Management delivers a recognised certification that validates professional managerial skills and leadership capabilities. Learners develop competencies that are highly valued by employers, including effective team supervision, project coordination, and performance management. The flexible structure of the course allows participants to balance learning with workplace responsibilities, making it suitable for working professionals. Completing this diploma enhances career prospects, strengthens practical management skills, and complements other certificates and diplomas in business, leadership, and organisational management.
Program Highlights
To achieve the qualification, learners must complete a total of 55 credits by selecting a combination of mandatory and optional units.
- 31 credits from the Mandatory units in Group A, plus
- a minimum of 17 credits from Optional Group B
- a maximum of 7 credits may be from Optional Group C
Mandatory Units
Group A:
- Manage team performance (Credit Value: 4)
- Principles of People Management (Credit Value:6)
- Principles of Business (Credit Value:10)
- Principles of leadership and management (Credit Value:8)
- Manage personal and professional development (Credit Value: 3)
Group B:
- Promote equality, diversity, and inclusion in the workplace (Credit Value: 3)
- Manage individuals’ performance (Credit Value: 4)
- Manage individuals’ development in the workplace (Credit Value: 3)
- Chair and lead meetings (Credit Value: 3)
- Manage conflict within a team (Credit Value: 5)
- Procure products and/or services (Credit Value: 5)
- Implement change (Credit Value: 5)
- Implement and maintain business continuity plans and processes (Credit Value: 4)
- Collaborate with other departments (Credit Value: 3)
- Support remote or virtual teams (Credit Value: 4)
- Participate in a project (Credit Value: 3)
- Develop and maintain professional networks (Credit Value: 3)
- Develop and implement an operational plan (Credit Value: 5)
- Encourage learning and development (Credit Value: 3)
- Discipline and Grievance Management (Credit Value: 3)
- Develop working relationships with stakeholders (Credit Value: 4)
- Manage physical resources (Credit Value: 4)
- Prepare for and support quality audits (Credit Value: 3)
- Conduct quality audits (Credit Value: 3)
- Manage a budget (Credit Value: 4)
- Manage a project (Credit Value: 7)
- Manage business risk (Credit Value: 6)
- Manage knowledge in an organisation (Credit Value: 5)
- Manage redundancy and redeployment (Credit Value: 6)
- Encourage innovation (Credit Value: 4)
- Manage the impact of work activities on the environment (Credit Value: 4)
- Recruitment, selection, and induction practice (Credit Value: 6)
Group C:
- Buddy a colleague to develop their skills (Credit Value: 3)
- Contribute to the improvement of business performance (Credit Value: 6)
- Negotiate in a business environment (Credit Value: 4)
- Develop a presentation (Credit Value: 3)
- Deliver a presentation (Credit Value: 3)
- Contribute to the development and implementation of an information system (Credit Value: 6)
- Resolve customers’ problems (Credit Value: 4)
- Resolve customers’ complaints (Credit Value: 4)
- Gather, analyze, and interpret customer feedback (Credit Value: 5)
- Employee rights and responsibilities (Credit Value: 2)
- Health and Safety Procedures in the Workplace (Credit Value: 2)
- Manage events (Credit Value: 6)
- Review the quality of customer service (Credit Value: 4)
Entry Requirements
To enrol in the ProQual Level 3 Diploma in Management, learners are expected to meet the following criteria:
- Age Requirement: Participants should be 18 years or older to ensure readiness for professional-level management learning.
- Educational Background: Learners should hold a minimum of Level 2 qualifications, such as GCSEs or equivalent, in business, management, or related subjects. Relevant certificates or diplomas, including a Level 2 Certificate in Business Administration, Level 2 Diploma in Leadership, or Level 2 Diploma in Office Management, provide a strong foundation for this course.
- Language Proficiency: Competent English reading, writing, and comprehension skills are required for understanding course materials, completing assignments, and participating in workplace-based activities.
- Work Experience (Optional but Advantageous): While not mandatory, prior experience in supervisory, team-leading, or administrative roles is beneficial. Learners with practical exposure to managing tasks, staff, or projects will gain more from applying course principles in real-world scenarios.
This course is designed to be accessible to both emerging managers and current team leaders, providing practical skills and a recognised certification that validates managerial competence and supports career development in professional management roles.
Learning Audience
Upon completing the ProQual Level 3 Diploma in Management, learners will have achieved a range of competencies and skills crucial for effective management. Here’s a detailed overview of the key learning outcomes:
Manage team performance
- Understand the management of team performance
- Be able to allocate and assure the quality of work
- Be able to manage communications within a team
Principles of people management
- Understand the principles of workforce management
- Understand equality of opportunity, diversity and inclusion
- Understand team building and dynamics
- Understand performance management
- Understand training and development
- Understand reward and recognition
Principles of business
- Understand business markets
- Understand business innovation and growth
- Understand financial management
- Understand business budgeting
- Understand sales and marketing
Principles of leadership and management
- Understand the principles of effective decision making
- Understand leadership styles and models
- Understand the role, functions and processes of management
- Understand performance measurement
Manage personal and professional development
- Be able to identify personal and professional development requirements
- Be able to fulfil a personal and professional development plan
- Be able to maintain the relevance of a personal and professional development plan
Promote equality, diversity and inclusion in the workplace
- Understand the organisational aspects of equality, diversity and inclusion in the workplace
- Understand the personal aspects of equality, diversity and inclusion in the workplace
- Be able to support equality, diversity and inclusion in the workplace
Manage individuals’ performance
- Understand the management of underperformance in the workplace
- Be able to manage individuals’ performance in the workplace
Manage individuals’ development in the workplace
- Be able to carry out performance appraisals
- Be able to support the learning and development of individual team members
Chair and lead meetings
- Be able to prepare to lead meetings
- Be able to chair and lead meetings
- Be able to deal with post-meeting matters
Manage conflict within a team
- Understand the principles of conflict management
- Be able to reduce the potential for conflict within a team
- Be able to deal with conflict within a team
Procure products and/or services
- Be able to identify procurement requirements
- Be able to select suppliers
- Be able to buy products and/or services
Implement change
- Understand the principles of change management
- Be able to plan the implementation of change
- Be able to manage the implementation of a change plan
- Be able to evaluate the effectiveness of the implementation of change plans
Implement and maintain business continuity plans and processes
- Be able to plan for the implementation of business continuity plans and processes
- Be able to implement business continuity plans and processes
- Be able to maintain the fitness for purpose of on-going business continuity plans and processes
Collaborate with other departments
- Understand how to collaborate with other departments
- Be able to identify opportunities for collaboration with other departments
- Be able to collaborate with other departments
Support remote or virtual teams
- Be able to assess the support needed by remote or virtual teams
- Be able to support remote or virtual teams
Participate in a project
- Understand how to manage a project
- Be able to support the delivery of a project
Develop and maintain professional networks
- Understand the principles of effective networking
- Be able to identify professional networks for development
- Be able to maintain professional networks
Develop and implement an operational plan
- Understand the principles of operational planning
- Be able to develop an operational plan
- Be able to implement an operational plan
- Be able to evaluate the effectiveness of an operational plan
Encourage learning and development
- Understand the principles of learning and development
- Be able to support individuals’ learning and development
- Be able to evaluate individuals’ learning and development
Discipline and grievance management
- Understand the principles supporting the management of discipline and grievance cases
- Be able to manage a disciplinary case
- Be able to manage a grievance
Develop working relationships with stakeholders
- Understand working relationships with stakeholders
- Be able to determine the scope for collaboration with stakeholders
- Be able to develop productive working relationships with stakeholders
- Be able to evaluate relationships with stakeholders
Manage physical resources
- Be able to identify the need for physical resources
- Be able to obtain physical resources
- Be able to manage the use of physical resources
Prepare for and support quality audits
- Understand the principles underpinning the management of quality
- Be able to prepare for quality audits
- Be able to support quality audits
Conduct quality audits
- Understand the principles underpinning the management of quality
- Be able to prepare to carry out quality audits
- Be able to conduct quality audits
Manage a budget
- Understand how to identify financial requirements
- Understand how to set budgets
- Be able to manage a budget
- Be able to evaluate the use of a budget
Manage a project
- Understand the management of a project
- Be able to plan a project
- Be able to manage a project
- Be able to evaluate the effectiveness of a project
Manage business risk
- Understand the management of business risk
- Be able to address business risk
- Be able to mitigate business risk
Manage knowledge in an organization
- Understand the principles of knowledge management
- Be able to identify knowledge to be managed within an organization
- Be able to manage knowledge within an organization
Manage redundancy and redeployment
- Understand the management of redundancy
- Understand the principles of redeployment
- Be able to manage a redundancy
- Be able to manage the redeployment of staff
Encourage innovation
- Be able to identify opportunities for innovation
- Be able to generate and test ideas for innovation and improvement
- Be able to implement innovative ideas and improvements
Manage the impact of work activities on the environment
- Understand how to support environmentally-friendly working practices
- Be able to organise work so as to minimise the impact on the environment
- Be able to manage the environmental impact of the use of resources
Recruitment, selection and induction practice
- Understand the principles and theories underpinning recruitment, selection and induction practice
- Be able to recruit people into an organization
- Be able to select appropriate people for the role
- Be able to induct people into an organization
Buddy a colleague to develop their skills
- Understand how to buddy a colleague
- Be able to plan to buddy a colleague
- Be able to support a buddy colleague carrying out work activities
Contribute to the improvement of business performance
- Understand the principles of resolving business problems
- Understand improvement techniques and processes
- Be able to solve problems in business
- Be able to contribute to the improvement of activities
Negotiate in a business environment
- Understand the principles underpinning negotiation
- Be able to prepare for business negotiations
- Be able to carry out business negotiations
Develop a presentation
- Understand how to develop a presentation
- Be able to develop a presentation
Deliver a presentation
- Understand the principles underpinning the delivery of presentations
- Be able to prepare to deliver a presentation
- Be able to deliver a presentation
Contribute to the development and implementation of an information system
- Understand the design and implementation of an information system
- Be able to contribute to the development of an information system
- Be able to contribute to the implementation of an information system
Resolve customers’ problems
- Understand the monitoring and resolution of customers’ problems
- Be able to deal with customers’ problems
Resolve customers’ complaints
- Understand the monitoring and resolution of customers’ complaints
- Be able to deal with customers’ complaints
Gather, analyse and interpret customer feedback
- Understand how to gather, analyse and interpret customer feedback
- Be able to plan the collection of customer feedback on customer service issues
- Be able to gather customer feedback
- Be able to analyse and interpret customer feedback to recommend improvements
Employee rights and responsibilities
- Understand the role of organisations and industries
- Understand employers’ expectations and employees’ rights and obligations
Health and Safety Procedures in the Workplace
- Know health and safety procedures in the workplace.
- Be able to carry out tasks with regard to health and safety in the workplace.
Manage events
- Understand the management of an event
- Be able to manage the planning of an event
- Be able to manage an event
- Be able to follow up an event
Review the quality of customer service
- Understand how to review the quality of customer service
- Be able to plan the measurement of customer service
- Be able to evaluate the quality of customer service
Target Audience
This course is designed for individuals who want to develop practical management skills and gain a recognised certification to enhance their workplace leadership. It is ideal for emerging managers, team leaders, or supervisors who wish to strengthen their abilities in planning, organising, and guiding teams effectively. Learners will gain practical knowledge that can be applied immediately in professional settings, improving both personal competence and organisational performance.
- Aspiring team leaders looking to develop supervisory and leadership skills
- Current supervisors seeking to formalise their experience with recognised certification
- Managers aiming to improve team performance, motivation, and communication
- Professionals responsible for coordinating projects, tasks, and departmental operations
- Individuals wanting to enhance decision-making, problem-solving, and organisational skills
- Employees preparing for higher responsibility or broader managerial roles within their organisation
The ProQual Level 3 Diploma in Management equips learners with practical managerial competencies, strengthens leadership abilities, and provides a certification that demonstrates professional capability in managing teams and organisational operations, while complementing other certificates and diplomas in business, leadership, and management.
