The ProQual Level 3 Diploma in Business Administration is a nationally recognised qualification designed to equip individuals with the skills and knowledge required to operate efficiently in a business support role. Ideal for professionals working in administrative, clerical, or office-based positions, this qualification helps learners build a strong foundation in administrative operations and customer service, as well as improve communication, document management, and organisational skills. This ProQual Level 3 Diploma in Business Administration is regulated by Ofqual and assessed entirely in the workplace, ensuring that the learning is practical, relevant, and immediately applicable. It suits those already in employment who wish to gain a formal qualification to validate and enhance their business administration expertise.
The ProQual Level 3 Diploma in Business Administration provides a comprehensive understanding of administrative procedures and the systems that support business functions. Learners will engage with topics such as managing information, supporting meetings, handling office communication, maintaining records, and delivering high standards of customer service. The ProQual Level 3 Diploma in Business Administration content reflects current practices in UK business environments and is adaptable to different sectors. By combining core mandatory units with a wide range of optional units, the ProQual Level 3 Diploma allows learners to tailor their study according to their job role and career aspirations. The work-based nature of the qualification ensures that learning is not only theoretical but also rooted in real-life professional practice.
The ProQual Level 3 Diploma in Business Administration provides a flexible and practical route to developing core administrative skills in the workplace. With its focus on real-world competence and progression, it is an excellent choice for those seeking to formalise their experience, build confidence, and take the next step in their administrative career. One of the significant advantages of this diploma is its focus on practical skills that employers value. The ProQual Level 3 Diploma in Business Administration emphasizes the development of competencies that can be immediately applied in the workplace, making graduates highly attractive to potential employers. Additionally, the diploma is designed to be flexible, allowing learners to balance their studies with work commitments effectively.
Program Highlights
The ProQual Level 3 Diploma in Business Administration is a competence-based qualification, to achieve this qualification andidates must achieve 58 credits:
- 27 credits from the Mandatory units in Group A, plus
- A minimum of 13 credits from Optional Group B
- A maximum of 10 credits may be from Optional Group C, and
- A maximum of 8 credits may be from Optional Group D
Mandatory Units
Group A:
- Principles of business (Credit Value: 10)
- Principles of business communication and information (Credit Value: 4)
- Communicate in a business environment (Credit Value: 4)
- Principles of administration (Credit Value: 6)
- Manage personal and professional development (Credit Value: 3)
Group B:
- Contribute to the development and implementation of an information system (Credit Value: 6)
- Contribute to the improvement of business performance (Credit Value: 6)
- Administer parking and traffic challenges, representations, and civil parking appeals (Credit Value: 5)
- Negotiate in a business environment (Credit Value: 4)
- Evaluate the provision of business travel or accommodation (Credit Value: 5)
- Negotiate in a business environment (Credit Value: 3)
- Develop a presentation (Credit Value: 4)
- Negotiate in a business environment (Credit Value: 5)
- Manage an office facility (Credit Value: 5)
- Negotiate in a business environment (Credit Value: 3)
- Provide administrative support in schools (Credit Value: 6)
- Build legal case files (Credit Value: 6)
- Deliver a presentation (Credit Value: 4)
- Analyse and present business data (Credit Value: 5)
- Administer statutory parking and traffic appeals (Credit Value: 5)
- Create bespoke business documents (Credit Value: 3)
- Administer parking and traffic debt recovery (Credit Value: 3)
- Administer parking and traffic debt recovery (Credit Value: 4)
- Manage legal case files (Credit Value: 4)
- Administer the recruitment and selection process (Credit Value: 4)
- Handle mail (Credit Value: 3)
- Organise business travel or accommodation (Credit Value: 4)
- Provide administrative support for meetings (Credit Value: 4)
- Prepare text from notes using touch typing (Credit Value: 4)
- Contribute to the organisation of an event (Credit Value: 3)
- Employee rights and responsibilities (Credit Value: 2)
- Prepare text from shorthand (Credit Value: 6)
- Buddy a colleague to develop their skills (Credit Value: 3)
- Store and retrieve information (Credit Value: 4)
- Administer parking dispensations (Credit Value: 3)
- Administer finance (Credit Value: 4)
- Prepare text from recorded audio instruction (Credit Value: 4)
- Administer human resource records (Credit Value: 3)
- Produce business documentation (Credit Value: 3)
- Produce minutes of meetings (Credit Value: 3)
- Resolve administrative problems (Credit Value: 6)
- Prepare specifications for contracts (Credit Value: 4)
- Support environmental sustainability in a business environment (Credit Value: 4)
- Administer legal files (Credit Value: 5)
- Monitor information systems (Credit Value: 8)
- Maintain and issue stationery and supplies (Credit Value: 3)
Group C:
- Manage team performance (Credit Value: 4)
- Participate in a project (Credit Value: 3)
- Manage individuals’ performance (Credit Value: 4)
- Implement and maintain business continuity plans and processes (Credit Value: 4)
- Manage individuals’ development in the workplace (Credit Value: 3)
- Procure products and/or services (Credit Value: 5)
- Promote equality, diversity, and inclusion in the workplace (Credit Value: 3)
- Implement change (Credit Value: 5)
- Chair and lead meetings (Credit Value: 3)
- Bespoke software (Credit Value: 4)
- Spreadsheet software (Credit Value: 6)
- Database Software (Credit Value: 6)
- Word processing software (Credit Value: 6)
- Using email (Credit Value: 3)
- Organise and deliver customer service (Credit Value: 5)
- Resolve customers’ complaints (Credit Value: 4)
- Manage a budget (Credit Value: 4)
- Develop and maintain professional networks (Credit Value: 3)
- Manage physical resources (Credit Value: 4)
- Prepare for and support quality audits (Credit Value: 3)
- Manage business risk (Credit Value: 6)
- Manage a project (Credit Value: 7)
- Develop and implement an operational plan (Credit Value: 5)
- Encourage innovation (Credit Value: 4)
- Website software (Credit Value: 5)
- Presentation software (Credit Value: 6)
- Recruitment, selection, and induction practice (Credit Value: 6)
Group D:
- Principles of digital marketing and research (Credit Value: 7)
- Principles of Marketing Stakeholder Relationships (Credit Value: 3)
- Principles of market research (Credit Value: 5)
- Principles of marketing and evaluation (Credit Value: 7)
- Understand the customer service environment (Credit Value: 5)
- Understand the legal context of business (Credit Value: 6)
- Principles of social media within a business (Credit Value: 6)
- Principles of leadership and management (Credit Value: 8)
To enrol in the ProQual Level 3 Diploma in Business Administration, learners must meet the following criteria:
Minimum Age
- Learners must be 18 years of age or older at the time of registration.
Educational Background
- No formal academic qualifications are required.
- A Level 2 qualification (or equivalent experience) in business, administration, or a related field is recommended.
- A reasonable level of literacy and numeracy is expected to manage written tasks and workplace documentation.
Work Experience
- Learners must be currently employed in a relevant business administration role.
- The role should allow the learner to demonstrate practical competence in areas such as communication, document handling, customer service, and support for business operations.
Language Proficiency
- A good command of spoken and written English is essential for completing the qualification.
- Non-native English speakers should have proficiency equivalent to CEFR Level B1 or higher.
The ProQual Level 3 Diploma in Business Administration is designed to develop practical, job-ready skills for individuals working in administrative and business support roles. By the end of the ProQual Level 3 Diploma in Business Administration , learners will have demonstrated their ability to manage a variety of administrative functions in a professional environment.
- Communicate Effectively in a Business Environment
- Use appropriate language, tone, and formats for professional communication
- Communicate clearly with colleagues, customers, and stakeholders
- Adapt communication style to suit different audiences and situations
- Manage Personal and Professional Development
- Set personal goals aligned with organisational objectives
- Evaluate performance and identify learning needs
- Plan and take responsibility for ongoing professional growth
- Understand the Principles of Business Communication and Information
- Understand the use and management of business information systems
- Follow procedures for handling and protecting sensitive data
- Evaluate the effectiveness of different communication methods
- Apply the Principles of Administration
- Understand the functions of administrative systems within an organisation
- Contribute to the improvement of business processes and efficiency
- Support project and meeting administration
- Demonstrate Knowledge of Business Fundamentals
- Understand organisational structures, objectives, and markets
- Recognise the impact of legislation, policies, and external factors on business operations
- Support decision-making through effective use of business data
- Manage and Deliver Quality Customer Service(optional)
- Respond to customer needs and handle complaints professionally
- Follow organisational procedures to deliver consistent service
- Contribute to customer satisfaction and business reputation
- Produce and Manage Business Documentation(optional)
- Prepare professional reports, letters, spreadsheets, and presentations
- Ensure accuracy, confidentiality, and compliance with company policies
- Maintain organised and accessible records and documents
- Support Operational and Financial Procedures(optional)
- Contribute to budgeting, procurement, or financial record-keeping
- Support the implementation of office procedures and resource planning
- Assist with coordination of meetings, events, and office logistics
These outcomes ensure that learners gain the core competencies and professional behaviours expected in business administration roles across sectors, while preparing them for progression to supervisory or specialist positions.
The ProQual Level 3 Diploma in Business Administration is ideal for individuals who are currently working in administrative roles and are looking to formalise their experience with a nationally recognised qualification. It is particularly suited for:
- Administrative Assistants and Officers seeking to advance their skills and responsibilities
- Office Coordinators and Receptionists aiming to enhance efficiency in office systems and communication
- Personal Assistants (PAs) and Executive Assistants (EAs) wanting to validate and improve their administrative expertise
- Junior Managers and Supervisors involved in business support functions
- Individuals who have prior experience but lack a formal qualification in business administration
- Professionals looking to progress into senior administrative or supervisory roles
This ProQual Level 3 Diploma in Business Administration is appropriate for both private and public sector employees and is assessed in the workplace, making it ideal for those who wish to earn while they learn and gain recognition for their day-to-day administrative duties.
