The ICTQual International Level 2 Award in Airport, Airline and Aviation Management is a foundation-level qualification designed to build essential skills for those seeking a career in the aviation industry. It provides learners with a deeper understanding of airline services, airport operations, and aviation safety, making it the perfect next step after introductory studies or for beginners eager to enter the field.
This qualification introduces students to the practical aspects of passenger handling, ground operations, and aviation security, ensuring they gain both theoretical knowledge and applied skills. Learners will explore how airports and airlines coordinate to deliver efficient services, while also developing strong communication and teamwork abilities—skills that are highly valued by employers in the aviation sector.
The course is structured to provide a balanced mix of academic learning and practical application, preparing students for real-world challenges in the airline and airport environment. Topics such as customer service, safety awareness, and operational efficiency are emphasized, giving learners the confidence to perform effectively in entry-level aviation roles. With a focus on professionalism and industry standards, this award helps learners understand the importance of safety, compliance, and service excellence.
Recognized internationally, the ICTQual Level 2 Award serves as a stepping stone to higher-level qualifications in aviation and management. It is suitable for students, job seekers, and professionals looking to enhance their career prospects in one of the world’s fastest-growing industries. By completing this award, learners position themselves for opportunities in airport operations, airline services, and aviation support roles, while also laying the groundwork for advanced studies in aviation management.
Program Highlights
Mandatory Units
This qualification, the ICTQual International Level 2 Award in Airport, Airline and Aviation Management. consists of 3 mandatory units.
- Fundamentals of Airport Operations and Ground Handling
- Introduction to Airline Services and Passenger Experience
- Aviation Safety, Security, and Communication Essentials
Entry Requirements for ICTQual International Level 2 Award in Airport, Airline and Aviation Management
Age Requirement
- Applicants must be at least 16 years old at the time of enrollment
- Open to both school leavers and adult learners beginning their aviation journey
- No maximum age limit, making it accessible to learners of all backgrounds
Educational Background
- Completion of basic secondary school education is recommended
- Learners who have completed the ICTQual Level 1 Award in Airline Management or an equivalent qualification will benefit, but it is not mandatory
- Students with an interest in aviation, travel, or tourism are encouraged to apply
Work Experience
- No prior work experience in aviation is required for this Level 2 Award
- Suitable for fresh learners entering the industry for the first time
- Candidates with customer service, hospitality, or tourism experience may find the course especially valuable
Language Competence
- A good command of spoken and written English is essential, as the course is delivered in English
- Learners should be able to communicate effectively in classroom or online discussions
- Some providers may require basic English proficiency tests to ensure readiness
Learning Outcomes for the ICTQual International Level 2 Award in Airport, Airline and Aviation Management:
Fundamentals of Airport Operations and Ground Handling
By the end of this unit, learners will be able to:
- Describe the main functions of airport operations, including passenger, baggage, and cargo handling.
- Identify the roles and responsibilities of ground handling staff in ensuring smooth operations.
- Demonstrate awareness of check‑in, boarding, and turnaround procedures.
- Recognise the importance of coordination between airlines, airports, and ground service providers.
- Apply basic knowledge of ramp safety, aircraft servicing, and ground support equipment.
- Understand the significance of punctuality, efficiency, and teamwork in airport operations.
- Appreciate how ground handling contributes to passenger satisfaction and flight safety.
Introduction to Airline Services and Passenger Experience
By the end of this unit, learners will be able to:
- Explain the role of airline staff in delivering quality passenger services.
- Identify the stages of the passenger journey, from booking to arrival.
- Demonstrate awareness of in‑flight services, cabin crew responsibilities, and customer care.
- Recognise the importance of cultural sensitivity and professionalism in passenger interactions.
- Understand how airlines manage customer expectations and service quality.
- Apply basic principles of communication and problem‑solving in passenger service scenarios.
- Appreciate the link between excellent service delivery and airline reputation.
Aviation Safety, Security, and Communication Essentials
By the end of this unit, learners will be able to:
- Demonstrate awareness of basic aviation safety procedures and regulations.
- Identify common security measures used in airports and airlines.
- Recognise the importance of following safety briefings and emergency instructions.
- Understand the role of staff in maintaining a safe and secure aviation environment.
- Apply basic communication skills to ensure clear and effective teamwork.
- Explain how safety and security contribute to passenger confidence and operational reliability.
- Appreciate the importance of reporting hazards and maintaining vigilance in aviation settings.
The ICTQual International Level 2 Award in Airport, Airline and Aviation Management is designed for learners who want to build a strong foundation in aviation operations, airline services, and airport management. It is suitable for beginners, students, and professionals seeking to enter or grow within the aviation industry.
1. Students and School Leavers
- Individuals completing secondary education with an interest in aviation
- Learners who want to explore careers in airlines, airports, or aviation services
- Students looking for a recognized qualification to boost employability
- Young learners aiming to progress to higher-level aviation studies
- Those who want to combine academic learning with practical aviation knowledge
- Students preparing for entry-level roles in customer service or ground operations
- Beginners passionate about aviation but without prior experience
2. Aspiring Airline Professionals
- Candidates aiming to work as ground staff or check-in agents
- Individuals preparing for cabin crew training programs
- Learners interested in airline customer service and passenger handling
- Those who want to understand airline operations and safety procedures
- People seeking international career opportunities in airlines
- Job seekers looking for a qualification to stand out in recruitment
- Beginners who want to start their journey in airline management
3. Travel and Tourism Learners
- Students enrolled in travel and tourism programs
- Learners who want to expand their knowledge into aviation operations
- Individuals aiming to combine tourism and airline careers
- Professionals seeking to enhance employability in the travel sector
- Those interested in airline ticketing, reservations, and customer care
- Tourism students preparing for global career opportunities
- Learners wanting to diversify their career options with aviation skills
4. Job Seekers and Career Starters
- Individuals looking for their first job in the aviation industry
- Job seekers aiming to strengthen their CV with a recognized qualification
- Candidates preparing for airline or airport recruitment processes
- Learners seeking practical skills for entry-level aviation roles
- People interested in customer-facing positions at airports
- Those wanting to gain a competitive edge in the job market
- Beginners eager to join a fast-growing global industry
5. Career Changers
- Professionals from hospitality or logistics moving into aviation
- Individuals with transferable customer service skills
- Workers seeking a new career path in a dynamic industry
- Those looking for international job opportunities in aviation
- People passionate about aviation but lacking formal training
- Mid-career professionals aiming to re-skill for aviation roles
- Learners exploring aviation as a second career option
6. International Learners
- Students from around the world seeking a globally recognized qualification
- Learners aiming to work with international airlines and airports
- Expats preparing for aviation roles abroad
- Candidates interested in cross-cultural airline operations
- Individuals seeking a qualification accepted worldwide
- Learners wanting to understand global aviation standards
- Students preparing for international aviation careers
7. Aviation Enthusiasts
- Individuals passionate about airlines, airports, and aviation systems
- Learners curious about how airlines and airports operate together
- People interested in aviation safety, security, and customer service
- Beginners wanting structured knowledge of aviation management
- Enthusiasts preparing for future aviation studies or higher-level awards
- Those who dream of working in airports or with airlines
- Learners motivated to turn their passion for aviation into a career
