The ICTQual International Level 2 Award in Airline Management is a foundation-level qualification designed to equip learners with essential knowledge and skills for a successful career in the airline industry. It provides a structured introduction to the principles of airline operations, customer service, safety, and compliance, making it an excellent choice for beginners and those looking to progress from entry-level aviation studies.
This course focuses on the core functions of airline management, including passenger handling, ground operations, aviation security, and customer care. Learners gain valuable insights into how airlines operate within the global aviation sector, while also developing practical skills in communication, teamwork, and service delivery—qualities highly valued by employers.
The program is ideal for students, job seekers, and professionals who want to build a career in the aviation industry. Whether you aspire to work as airline ground staff, cabin crew, or in customer service roles, this qualification provides the foundation needed to succeed. It also serves as a stepping stone to higher-level qualifications in aviation and management, opening doors to broader career opportunities.
Recognized internationally, the ICTQual Level 2 Award in Airline Management enhances employability and prepares learners for real-world challenges in the fast-paced airline environment. By completing this course, students position themselves for entry-level roles in airline operations, passenger services, and aviation support functions, while also laying the groundwork for advanced studies in aviation management.
Program Highlights
Mandatory Units
This qualification, the ICTQual International Level 2 Award in Airline Management, consists of 3 mandatory units.
- Airline Operations and Scheduling
- Passenger Services and Customer Experience
- Aviation Safety, Security, and Regulatory Compliance
Entry Requirements for ICTQual International Level 2 Award in Airline Management
Age Requirement
- Learners must be at least 16 years old at the time of enrollment
- Open to both school leavers and adult learners beginning their aviation journey
- No maximum age limit, making it accessible to learners of all backgrounds
Educational Background
- Completion of basic secondary school education (or equivalent) is recommended
- Prior completion of the ICTQual Level 1 Award in Airline or Aviation Management (or an equivalent qualification) is helpful but not mandatory
- Students with an interest in aviation, travel, or tourism are encouraged to apply
Work Experience
- No prior work experience in aviation is required for this Level 2 Award
- Suitable for fresh learners entering the industry for the first time
- Candidates with customer service, hospitality, or tourism experience may find the course especially valuable, as it builds on transferable skills
Language Competence
- A good command of spoken and written English is essential, as the course is delivered in English
- Learners should be able to communicate effectively in classroom or online discussions
- Some providers may require basic English proficiency tests to ensure readiness
Learning Outcomes for the ICTQual International Level 2 Award in Airline Management:
Airline Operations and Scheduling
Learners will:
- Understand the core processes involved in airline operations.
- Develop knowledge of flight scheduling and operational planning.
- Recognise the roles and responsibilities of operational staff.
- Analyse factors affecting on-time performance and efficiency.
- Explore the coordination between different airline departments.
- Apply operational procedures to support smooth airline workflows.
- Understand basic resource management, including crew and aircraft allocation.
- Develop awareness of challenges in day-to-day airline operations.
Passenger Services and Customer Experience
Learners will:
- Understand the importance of delivering high-quality passenger services.
- Develop communication and interpersonal skills for passenger interaction.
- Learn effective check-in, boarding, and ticketing procedures.
- Handle passenger queries, complaints, and service requests professionally.
- Explore strategies to enhance passenger satisfaction and loyalty.
- Understand the role of customer service in operational efficiency.
- Recognise cultural and individual differences in passenger expectations.
- Apply practical skills to support a positive travel experience.
Aviation Safety, Security, and Regulatory Compliance
Learners will:
- Understand the fundamental principles of aviation safety and security.
- Recognise key international and national regulations governing airlines.
- Identify operational hazards and participate in risk management measures.
- Develop awareness of emergency procedures and response protocols.
- Apply safety and security procedures in daily operational activities.
- Understand the role of regulatory authorities in aviation oversight.
- Promote a culture of compliance and operational safety within teams.
- Analyse case studies to enhance understanding of regulatory and safety practices.
The ICTQual International Level 2 Award in Airline Management is designed for learners who want to build a strong foundation in airline operations and customer service. It is ideal for beginners, students, and professionals who are eager to start or advance their careers in the aviation industry. This course provides the essential knowledge and skills needed to succeed in entry-level airline roles while also preparing learners for higher-level qualifications.
Students and School Leavers
- Learners completing secondary education who want to specialize in aviation
- Students progressing from Level 1 aviation qualifications
- Young learners interested in airline operations and management careers
- Those preparing for higher-level aviation studies or diplomas
- Students seeking a globally recognized qualification to boost employability
- Individuals passionate about aviation and eager to gain structured knowledge
Aspiring Airline Professionals
- Candidates preparing for roles in ground staff, check-in, or cabin crew
- Learners aiming for entry-level positions in airline services
- Individuals who want to understand aviation safety and compliance
- Those interested in customer service and passenger handling
- People seeking international career opportunities in airlines
- Beginners who want to transition into professional aviation roles
Travel and Tourism Learners
- Students enrolled in travel and tourism programs who want to expand into aviation
- Learners aiming to combine tourism knowledge with airline operations
- Individuals preparing for careers in ticketing, reservations, or travel consultancy
- Tourism students seeking a competitive edge in the global job market
- Professionals in hospitality who want to diversify into aviation services
- Learners interested in international travel and aviation careers
Job Seekers and Career Starters
- Individuals looking for their first professional role in the airline industry
- Job seekers aiming to strengthen their CV with a recognized qualification
- Candidates preparing for airline recruitment processes
- Learners seeking practical skills for customer-facing roles
- People interested in working in fast-paced airline environments
- Those eager to join one of the world’s fastest-growing industries
Career Changers
- Professionals from hospitality, logistics, or customer service moving into aviation
- Individuals with transferable skills who want to re-skill for aviation careers
- Workers seeking a new career path in a dynamic and global industry
- Mid-career professionals aiming to progress into airline operations
- People passionate about aviation but lacking formal qualifications
- Learners exploring aviation as a second career option
International Learners
- Students from around the world seeking a globally recognized qualification
- Learners aiming to work with international airlines
- Expats preparing for aviation roles abroad
- Candidates interested in cross-cultural airline operations
- Individuals seeking a qualification accepted by global aviation employers
- Learners wanting to understand international airline standards
Aviation Enthusiasts
- Individuals passionate about airlines who want to formalize their knowledge
- Learners curious about how airlines operate and manage services
- People interested in aviation safety, compliance, and customer service
- Enthusiasts preparing for advanced aviation studies
- Those who dream of working in airline operations or management
- Learners motivated to turn their passion into a professional career
