The ProQual Level 5 NVQ Diploma in Management and Leadership is a comprehensive qualification designed to develop advanced management and leadership skills for professionals in supervisory or senior management roles. This course equips learners with the practical knowledge and strategic insight required to lead teams effectively, drive organisational performance, and implement efficient business processes. Learners will explore key aspects of management including operational planning, stakeholder engagement, resource management, and performance measurement, all within the context of real-world business environments. By focusing on both leadership theory and practical application, the course ensures participants are ready to manage complex workplace challenges with confidence.
Participants in this ProQual Level 5 NVQ Diploma in Management and Leadership will also develop critical skills in change management, innovation, and strategic decision-making. The curriculum covers project management, risk assessment, business continuity, and quality assurance, helping learners to optimise processes and achieve organisational objectives. Emphasis is placed on enhancing personal and professional development, promoting equality and diversity, and fostering a positive workplace culture. By combining theoretical knowledge with practical assignments, the course provides a structured pathway for individuals to apply management and leadership principles directly in their current roles.
The ProQual Level 5 NVQ Diploma in Management and Leadership further equips learners to lead with authority and influence, while balancing operational responsibilities and strategic goals. Learners will gain expertise in areas such as managing budgets, team performance, conflict resolution, procurement, and customer service excellence. The course also explores leadership styles, communication strategies, and the effective use of technology to support business objectives. Designed for experienced professionals, this diploma provides the tools and competencies to enhance organisational efficiency, inspire teams, and drive sustainable success in diverse business settings.
Program Highlights
The ProQual Level 5 NVQ Diploma in Management and Leadership candidates must achieve a minimum of 53 credits:
- 22 credits from Mandatory Group A, plus
- A minimum of 23 credits from Optional Group B
- A maximum of 8 credits can come from Optional Group C
Mandatory Units
Group A:
- Contribute to the development of a strategic plan (Credit Value: 5)
- Design business processes (Credit Value: 5)
- Manage strategic change (Credit Value: 7)
- Provide leadership and management (Credit Value: 5)
Group B:
- Establish business risk management processes (Credit Value: 5)
- Promote equality of opportunity, diversity, and inclusion (Credit Value: 5)
- Develop and manage collaborative relationships with other organizations (Credit Value: 5)
- Optimise the use of technology (Credit Value: 6)
- Manage product and/or service development (Credit Value: 5)
- Develop and maintain professional networks (Credit Value: 3)
- Develop and implement an operational plan (Credit Value: 5)
- Encourage learning and development (Credit Value: 3)
- Discipline and Grievance Management (Credit Value: 3)
- Develop working relationships with stakeholders (Credit Value: 4)
- Manage a tendering process (Credit Value: 4)
- Manage physical resources (Credit Value: 4)
- Manage the impact of work activities on the environment (Credit Value: 4)
- Prepare for and support quality audits (Credit Value: 3)
- Conduct quality audits (Credit Value: 3)
- Manage a budget (Credit Value: 4)
- Manage a project (Credit Value: 7)
- Manage business risk (Credit Value: 6)
- Manage knowledge in an organisation (Credit Value: 5)
- Recruitment, selection, and induction practice (Credit Value: 6)
- Manage redundancy and redeployment (Credit Value: 6)
- Lead the development of a knowledge management strategy (Credit Value: 7)
- Lead the development of a quality strategy (Credit Value: 4)
- Lead the development of a continuous improvement strategy (Credit Value: 5)
- Manage strategic marketing activities (Credit Value: 7)
Group C:
- Manage Health and Safety in own area of responsibility (Credit Value: 5)
- Contribute to the design and development of an information system (Credit Value: 5)
- Manage information systems (Credit Value: 6)
- Manage events (Credit Value: 6)
- Manage customer service operations (Credit Value: 7)
- Review the quality of customer service (Credit Value: 4)
- Developing sales proposals (Credit Value: 5)
- Prioritising information for sales planning (Credit Value: 3)
Entry Requirements
To enrol in the ProQual Level 5 NVQ Diploma in Management and Leadership, candidates are generally expected to meet the following entry requirements:
- Age Requirement: Learners should be at least 18 years of age.
- Educational Requirement: Applicants should hold a Level 3 or Level 4 qualification in management, business administration, or a related field, such as a Level 3 Diploma in Management or a Level 4 NVQ Diploma in Business Administration.
- Language Proficiency: Learners must have a proficient understanding of English, both written and spoken, to engage effectively with course materials, assignments, and workplace assessments.
- Work Experience: Candidates are recommended to have relevant professional experience in a supervisory, management, or leadership role. This ensures they can apply theoretical concepts practically within a workplace setting.
This combination of educational background and workplace experience ensures learners are well-prepared to succeed in the ProQual Level 5 NVQ Diploma in Management and Leadership, develop advanced leadership competencies, and implement effective management practices in their organisations.
Learning Outcomes
Upon successful completion of the ProQual Level 5 NVQ Diploma in Management and Leadership, learners will be able to:
Contribute to the development of a strategic plan
- Understand the principles of strategic planning
- Be able to analyse the factors affecting the development of strategic plans
- Be able to make a contribution to a strategic plan
Design business processes
- Understand techniques and tools that support the design of business processes
- Be able to develop business processes
- Be able to evaluate the effectiveness of business processes
Manage strategic change
- Understand the management and evaluation of change
- Be able to plan for strategic change
- Be able to manage strategic change
- Be able to evaluate strategic change
Provide leadership and management
- Understand the principles supporting leadership and management
- Be able to engage and inspire stakeholders and colleagues
- Be able to deliver results
Establish business risk management processes
- Understand business risk management models and techniques
- Be able to develop business risk management processes
- Be able to evaluate the effectiveness of business risk management processes
Promote equality of opportunity, diversity and inclusion
- Understand the principles underpinning equality, diversity and inclusion in the workforce
- Be able to evaluate organisational strategies, policies and practices which address equality, diversity and inclusion requirements
- Be able to promote equality, diversity and inclusion policies and practices
Develop and manage collaborative relationships with other organisations
- Understand the principles of effective collaboration with other organisations
- Be able to identify external collaborative relationships to be developed
- Be able to collaborate with other organisations
Optimise the use of technology
- Understand the principles underpinning the optimisation of technology
- Be able to scope the use of technology
- Be able to optimise the use of technological solutions
- Be able to manage the use of technology
Manage product and/or service development
- Understand the development of new or improved products and/or services
- Be able to establish the need for new or improved products and/or services
- Be able to manage the development of new or improved products and/or services
Develop and maintain professional networks
- Understand the principles of effective networking
- Be able to identify professional networks for development
- Be able to maintain professional networks
Develop and implement an operational plan
- Understand the principles of operational planning
- Be able to develop an operational plan
- Be able to implement an operational plan
- Be able to evaluate the effectiveness of an operational plan
Encourage learning and development
- Understand the principles of learning and development
- Be able to support individuals’ learning and development
- Be able to evaluate individuals’ learning and development
Discipline and grievance management
- Understand the principles supporting the management of discipline and grievance cases
- Be able to manage a disciplinary case
- Be able to manage a grievance
Develop working relationships with stakeholders
- Understand working relationships with stakeholders
- Be able to determine the scope for collaboration with stakeholders
- Be able to develop productive working relationships with stakeholders
- Be able to evaluate relationships with stakeholders
Manage a tendering process
- Be able to develop a tender specification
- Be able to manage a tendering exercise
- Be able to negotiate the award of contracts
Manage physical resources
- Be able to identify the need for physical resources
- Be able to obtain physical resources
- Be able to manage the use of physical resources
Manage the impact of work activities on the environment
- Understand how to support environmentally-friendly working practices
- Be able to organise work so as to minimise the impact on the environment
- Be able to manage the environmental impact of the use of resources
Prepare for and support quality audits
- Understand the principles underpinning the management of quality
- Be able to prepare for quality audits
- Be able to support quality audits
Conduct quality audits
- Understand the principles underpinning the management of quality
- Be able to prepare to carry out quality audits
- Be able to conduct quality audits
Manage a budget
- Understand how to identify financial requirements
- Understand how to set budgets
- Be able to manage a budget
- Be able to evaluate the use of a budget
Manage a project
- Understand the management of a project
- Be able to plan a project
- Be able to manage a project
- Be able to evaluate the effectiveness of a project
Manage business risk
- Understand the management of business risk
- Be able to address business risk
- Be able to mitigate business risk
Manage knowledge in an organization
- Understand the principles of knowledge management
- Be able to identify knowledge to be managed within an organization
- Be able to manage knowledge within an organization
Recruitment, selection and induction practice
- Understand the principles and theories underpinning recruitment, selection and induction practice
- Be able to recruit people into an organization
- Be able to select appropriate people for the role
- Be able to induct people into an organization
Manage redundancy and redeployment
- Understand the management of redundancy
- Understand the principles of redeployment
- Be able to manage a redundancy
- Be able to manage the redeployment of staff
Lead the development of a knowledge management strategy
- Understand the principles underpinning knowledge management
- Be able to develop a knowledge management strategy
- Be able to manage knowledge
- Be able to promote knowledge management
Lead the development of a quality strategy
- Understand the principles underpinning the development of a quality strategy
- Be able to develop a quality strategy
- Be able to manage quality
Lead the development of a continuous improvement strategy
- Understand the principles underpinning the development of a continuous improvement strategy
- Be able to develop a continuous improvement strategy
- Be able to manage continuous improvement
Manage strategic marketing activities
- Understand the strategic management of marketing activities
- Be able to evaluate a market
- Be able to develop a marketing communications strategy and plan
- Be able to manage strategic marketing activities
Manage Health and Safety in own area of responsibility
- Understand responsibilities and liabilities in relation to health and safety legislation
- Understand how to assess, monitor and minimise health and safety risks in own area of responsibility
- Be able to review health and safety policy in own area of responsibility
- Be able to communicate health and safety policy in own area of responsibility
- Be able to monitor health and safety in own area of responsibility
Contribute to the design and development of an information system
- Understand information system design requirements
- Be able to contribute to the specification of an information system
- Be able to recommend options for the development of an information system
Manage information systems
- Understand the management of information systems
- Be able to set up information system processes
- Be able to manage an information system
Manage events
- Understand the management of an event
- Be able to manage the planning of an event
- Be able to manage an event
- Be able to follow up an event
Manage customer service operations
- Understand the management of customer service operations
- Be able to plan customer service operations
- Be able to manage customer service operations
- Be able to prepare staff for the delivery of customer service
- Be able to measure customer service performance
Review the quality of customer service
- Understand how to review the quality of customer service
- Be able to plan the measurement of customer service
- Be able to evaluate the quality of customer service
Developing sales proposals
- Understand how to write sales proposals
- Be able to develop sales proposals
- Be able to evaluate the proposal
Prioritising information for sales planning
- Understand sources and types of information that support sales
- Understand internal information that supports sales
- Be able to carry out a business audit of the internal and external sales environment
- Be able to use sales information to support the sales planning function
Target Audiences
The ProQual Level 5 NVQ Diploma in Management and Leadership is designed for professionals who are ready to advance their management and leadership skills to a higher level. This course is ideal for individuals seeking to enhance their ability to lead teams, make strategic decisions, and drive organisational performance. It equips learners with practical knowledge and competencies applicable across a wide range of industries and organisational settings.
- Experienced managers looking to formalise their skills with a recognised qualification
- Team leaders and supervisors aiming to progress into senior management roles
- Professionals responsible for implementing organisational strategies and operational plans
- Individuals managing departments, projects, or multiple teams within their organisation
- Those involved in HR, operations, or business development seeking leadership development
- Professionals aiming to improve their ability to lead change, manage performance, and foster workplace innovation
Completing this qualification enables learners to strengthen their leadership capabilities, enhance team performance, and contribute effectively to organisational growth. The ProQual Level 5 NVQ Diploma in Management and Leadership is suited for ambitious professionals committed to achieving measurable impact in their roles.
